Warranty Period - 6 months
At Midwife Mumma, we stand behind the quality of our products. We offer a 6-month warranty period for all our products, ensuring peace of mind for our customers. If you encounter any issues due to manufacturing defects within this period, please get in touch with our customer service team to initiate a warranty claim. We will work with you to resolve the problem promptly, based on individual circumstances.
Warranty Coverage
At Midwife Mumma, we stand by the quality of our products with a comprehensive warranty coverage. Our warranty covers failures caused by non-human factors, including most battery-operated items. However, please note that certain situations are not covered: improper use, rough handling, unauthorised repairs, normal wear and tear (e.g., batteries, breast pump accessories), accidental damage, misuse, products purchased through unofficial channels, inability to provide valid proof of purchase, second-hand products, freebies, and out-of-warranty items. We strive to ensure that our products meet your expectations and provide the support you need.
Warranty Process
Reach out to our team, and please provide your order number and provide clear photos or videos of the issue. We may request more depending on the product in discussion. Reach out to us at hello@themidwifemumma.com.au.
