Sleepy Guides FAQs

How do I buy an Online E-Program?

Is this guaranteed to work?

What if my baby is sick?

How Long does Sleep Training take?

What if I don't like to hear by baby crying?

CIO and do we implement it?

Do you wake a sleeping baby?

My baby is a cat napper so how do you tackle this and will it work?

How quickly do I hear back from someone?

Cancellation Policy

Consult FAQs

Who is my consult with?

How quickly will I hear from someone?

What is the cancellation policy?

Product FAQs

Who do you ship with?

Shipping timeline?

Is there a warranty on the products?

Help with my product?

Troubleshoot my product with me?

What do I do with my faulty product and what is the process to get help?

Lactation FAQs

Why use a Lactation Consultant?

What do I get from getting help?

Why Melbourne only?

What is the cancellation policy?

Breast Pump FAQs

What is a wearable breast pump?

How does a wearable breast pump work?

How do I use a wearable breast pump?

Is it discreet to use in public?

Can I use a wearable breast pump while lying down?

How do I clean my wearable breast pump?

How often should I clean the pump?

How long does the battery last?

How do I charge the wearable breast pump?

Is the wearable breast pump one-size-fits-all?

Can I use my regular nursing bra with the pump?

How much milk can a wearable breast pump hold?

Can it replace my regular electric pump?

Is it safe to use a wearable breast pump?

What if the pump causes discomfort?

What should I do if the pump isn’t working?

Why is the suction weak?

How do I ensure my pump and parts are sterilised and clean?

PUMP HELP

Need Help? We are here for you.

If you cannot find your question in the FAQ please email hello@themidwifemumma.com.au

  1. Sizing – Let’s size you up for the best flange size
  2. Stimulate your nipple to get a full size
  3. Place your nipple into the hole you can comfortably fit
  4. If your nipple is rubbing the duct side, try a bigger size
  5. Measurement based on the sizing chart on the product page

GIFTING FAQS

How do I send a gift?

Will my gift be wrapped?

Can I include a message with a gift card?

How do I track my gift?

How can I check my gift’s delivery status?

Can I make changes to my order after it’s placed?

Can I use a discount code for a gift order?

Can the recipient return the gift if needed?

Does someone need to be home to receive the gift?

GIFTING AN IN-HOME SLEEP CONSULT

How does a 2-hour in-home consultation work as a gift?

What do they get with this consultation?

Is the consultation available outside Melbourne?

Can they get additional support?

How flexible are the timings?

How soon will you get in touch after purchase?

GIFTING A SLEEP CONSULT

How soon can the recipient chat with a consultant?

How does the 30 sleep consultations work as a gift?

How will the recipient know about their sleep consultation gift?

Do we work within their timetable?

GIFTING A LACTATION CONSULT

How does the lactation consultation work as a gift?

What topics can the post-natal consultation address?

How will the Mumma know she’s received this gift?

Can the Mumma choose the time for her session?

What if the Mumma has specific concerns or needs?

How will the Mumma receive her personal plan?

Is there a way to include a personal message with the gift?

What if the Mumma wants to reschedule her consultation?

Can the Mumma use this consultation if she has specific pre or post natal breastfeeding concerns?

How soon after purchase will the Mumma be contacted?

How can I ensure the gift is used effectively?